How the Process Works
At Simpler Life Solutions, we recognize that each client has individual circumstances and needs. We listen, ask questions, and devise a course of action that matches your style and fits the way you live, learn, think and work. We are excited about the prospect of assisting you. Below is information about our rates, process and policies.
Give Yourself Permission
Congratulations on taking the first step by looking for assistance. We will guide you through the process of getting organized and free you of clutter and excess possessions. Give yourself permission to accept professional help.
Get in touch by phone or through our Contact page. We start with an initial 15 minute phone call to meet each other and assess your situation. If we’re a good match and you are ready to commit to the work, we will schedule an initial consultation.
Assessment and Action Plan
At your in-home or office initial consultation we spend approximately an hour looking at your rooms and discussing your organizing challenges, other issues, priorities, and your vision for the spaces. Together we will establish your goals and a strategy for accomplishing them. At the end of our visit, we will schedule our working sessions. There is a 1-hour charge for this visit.
Getting Started – Rates and Payment Policies
We work in sessions of at least 3 hours, to ensure progress is made. We charge an hourly rate for our services. We also offer savings and convenience with our pre-paid packages (contact us for details). Payment for services and products is due at the conclusion of each visit unless you are using a pre-paid package. We accept cash, check or credit card (Visa, Master, Discover). A $35 fee will be charged for returned checks.
We honor the appointment time set aside for your organizing session, and ask that you do the same. Cancelling or rescheduling within 48 hours of a scheduled appointment will result in a charge equal to 50% of the amount of the scheduled session. For clients with pre-paid packages, this will be deducted from the remaining hours in the package. In the event of inclement weather, we will contact you to confirm or cancel your session.
The variables involved with organizing projects make it difficult to estimate how long each job will take, but every effort is made to stay within your budget. If you feel able to tackle some work on your own, we will suggest ‘homework assignments’ to do between sessions to minimize costs. Change doesn’t happen in one session, but as we declutter, sort and organize you will begin to see progress. Keep in mind; you are making an important investment in yourself and a less encumbered future, so please commit to the process and our work together.
Being organized is a process that takes time to achieve and requires continuous effort to maintain. After our work is completed, you may struggle with the self-discipline, motivation or time commitment needed to stay organized. To help you keep order, we offer maintenance programs for existing clients, scheduled at chosen intervals (i.e. monthly or quarterly). Maintenance programs are eligible for our discounted pre-paid packages.
We will follow-up shortly after the completion of our project to see how things are going, and will touch base periodically to monitor your situation. It is not unusual for some of our changes to need tweaking, and we are happy to discuss what is working, as well as what is not. We care about our clients and want to help you stick with your commitment to organized living.
Shopping and Supplies
If your project requires the purchase of products or supplies, we are available to do in-store or online shopping at a reduced hourly rate. You will reimburse us for in-store purchases at the price paid; there is no additional mark-up. We will provide you with links to any online items we suggest, and you can place an order yourself.
We will help you find green solutions for possessions that no longer serve you. There are often options for recycling and donation of these items. As we work, your discards will be sorted for recycle, donation, shredding or trash. We also provide creative suggestions to encourage the use or repurposing of items you already own. We can assist with limited quantity donation drop-offs at a reduced hourly rate.
Before and After Photos
We like to take before and after photos of each job as a reminder of what was accomplished. With your permission, we may also use the photos on our website and other promotional materials. To protect your privacy, we never disclose the name or address of our clients.
Referrals and Testimonials
Your referrals are our best source of new clients. If you are happy with our work, please tell your friends, family and others about us. If your referral becomes a client, you will receive a 10% discount off your next session as a thank you from Simpler Life Solutions!
We would love a testimonial of your experience with Simpler Life Solutions to share with others needing organizing assistance. Please consider writing a few lines during or after our time together, or provide it verbally and we will transcribe your words.
Simpler Life Solutions adheres to the standards of professionalism outlined in the Code of Ethics established by the National Association of Professional Organizers (NAPO). All information provided by our clients is strictly confidential and will never be disclosed to any third party.